Appointments

Schedule online by clicking on the GREEN PATIENT PORTAL BUTTON or call 919-876-9797 during normal business hours. Same day appointments are available for urgent needs.

Three days prior to your appointment we will send a communication through Phreesia, our patient intake management solution.  Please confirm and complete the on-line forms prior to arrival.  Phreesia makes it easy for you to accomplish this task on your mobile device or home computer.  


We ask that reschedules and cancellations be made as far in advance as possible, but with at least twenty-four hours notice. We reserve the right to charge $75.00 for missed appointments or same day cancellations/reschedules.  There is a $250.00 charge for rescheduling or cancelling surgeries with less than two weeks notice.


Hospitalization and Emergencies

IN THE EVENT OF A LIFE THREATENING EMERGENCY CALL 911

All hospital-based procedures, surgeries and deliveries are performed at Rex HealthcareSelect the following link to obtain additional information about the REX Women's Center and OB Emergency Department.

If you have an urgent medical problem after office hours, please call our main office number 919-876-9797 to reach our Physician On-Call.  Please speak slowly and answer all prompts.

Our after hours service provides direct access to the Physican On-Call, not a nurse or medical assistant. Physicians are On-Call to handle medical emergencies only.  Please send appointment and prescription requests through the patient portal or in the general mailbox to be handled during normal business hours.  A service fee of $25 will be billed for non-urgent calls made to physicians after hours. 



Insurance and Billing

Please bring a picture ID, your current insurance card and a valid credit card to your appointment. 

Our providers are contracted with most major insurance carriers.  However, we recommend that you contact your insurance company prior to your appointment if you have questions about your benefits or network.  We will file a claim for you with your insurance company but, require that a credit card be placed on file to be used for the portion your insurance requires you to pay after your claim has processed.  Co-pays, deductibles and co-insurance are due at the time of service.

It is our policy to collect past due balances prior to scheduling/providing routine services.  Statement charges and late fees may be applied to past due balances.  If you have a problem paying your bill please contact our patient account representative.  Payment plans are available if made in advance.  We are always willing to work with anyone who shows good faith in meeting financial responsibilities.

We accept cash, checks, money orders, Mastercard and VISA.  You may also pay your bill online via the patient portal.  There is a $35 fee for returned checks and failed credit cards. 


Prescription Refills

Please try to anticipate the need for medication.  Refill requests should be made at least one week before your medication runs out.  The most expeditious method to obtain a refill is to CALL YOUR PHARMACY FIRSTThe pharmacy will submit an electronic request to your physician with all the details required for processing.  This will reduce wait time and phone tag between you, our office and the pharmacy.  Please allow 48 hours for your request to be processed and then check with your pharmacy.


Test Results and Referral Appointments

You will find your test results in the Patient Portal as soon as they are available. A physician will contact you by telephone if there is a concern or abnormal result.  Some test results will be reviewed by a follow-up appointment.  

Our clinical staff will coordinate and assist you with referral appointments. Please respond promptly to any Patient Portal messages regarding referral appointments.

 

Medical Records

The patient portal provides easy access to your medical information.  From the home page please select the MY HEALTH tab to review or download and print your Visit Summaries, Test Results, Medication Lists, Vitals and Medical History. 

If you require additional information, please complete the Authorization for Release of Medical Information. The link is located below.  Please notice the explanation the bottom of the release form which outlines the fee for this service.  

 


 

Phone: 919-876-9797          Business Office Fax:  919-790-1254
Hours of operation  are 8:00AM to 4:30PM Monday thru Thursday and 8:00AM to 1:30PM on Friday
 

 


 



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